Frequently Asked Questions
Everything you need to know about shopping with ButterScotch LB
How long does shipping take within Lebanon?
We offer fast nationwide delivery. Orders typically arrive within 2 to 5 business days, depending on your location.
What is your return and exchange policy?
You can exchange or return items within 7 days of delivery, provided they are in their original condition with tags attached. Please note that sale items are final sale.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders within Lebanon, allowing you to pay conveniently at your doorstep.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service via WhatsApp or email immediately to request changes.
Are your products true to the photos shown?
Yes, we take pride in our high-quality photography to ensure that colors and fabrics are represented as accurately as possible.